At Panthera Finance Group, we drive innovation to empower financial health.
Our Guiding Principles
Redefining the credit management experience is part of our DNA. Our business value lies in fulfilling this vision, and to help keep us accountable, PFG has four guiding principles that we live and breathe.
We care about working with our customers to find solutions that are within their financial means – whether it’s loan repayments on a LoanU personal loan, or a payment arrangement on a Panthera Finance account.
We reward our employees with a focus on customer outcomes. To do this, we understand every customer's individual situation, and tailor a solution that works for them. We promote open communication channels so that our customers feel empowered to drive their own financial health.
Whether they’re facing financial difficulty in maintaining a payment arrangement, or wanting to organise payment in full, we provide support with flexible and transparent options. We have never, and will never, bankrupt a customer, as we believe there is always a better solution.
At PFG, we integrate financial services with digital-first, data driven solutions. We want to unlock innovation that enables the credit management experience to be as empowering and liberating as possible for all involved.
We have leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for the clients they serve, and the customers they support. Our industry-leading platforms optimise Artificial Intelligence and Web Chat, with over 40 language options available, and are built for compliance and customer experience.
Through our investment and passion for technology, our customers are empowered to resolve their outstanding accounts at the touch of a button. And if they need support, we’re here to listen.
As a founding member of the National Hardship Register and as advocates against bankruptcy as an enforcement option in purchased debt, we are committed to acting constructively and responsibly in the communities we operate in.
We care about supporting vulnerable or at-risk customers. Our Panthera Debt Forgiveness scheme sees over $50 million in accounts closed and debt forgiven each year. Our dedicated in-house Financial Counsellor Liaison acts as a direct contact point for not-for-profit consumer advocates. In addition, we have a strong relationship with our Community Partner, an organisation which help to shape our operational and hardship policies and processes.
We believe that when young Australians are equipped with the skills to make informed financial decisions, everyone benefits. Through the Panthera Foundation, we care about investing back into the community with a focus on youth across Australia. We are the only credit management organisation with a Foundation that directly supports Australia’s most financially vulnerable communities. Our Foundation supports non-profit organisations that share our purpose of improving financial resilience in the communities in which we operate.
Panthera Finance Group is on a journey that involves learning and reflecting on the kind of organisation we want to be. We want people to feel safe, secure and empowered when interacting with our business.
We believe strongly that empowering our people with the right skills and behaviours is key to fulfilling our vision. To deliver on this, our in-house Learning & Development team continually nurture and develop the skills of our people to deliver excellent outcomes for all our stakeholders.
We conduct regular customer focus groups with our Community Partner, which enables us meaningful understanding and appreciation for how we can best support them. We are united in our commitment to act responsibly and sustainably in empowering the financial health of our community.